Welcome to the
Passfaces Support Center
The Passfaces Support Group is
staffed by security experts and technical consultants that
offer assistance you may require in the installation and
deployment of your Passfaces software. While integrating
Passfaces into your existing system is a relatively
straightforward process, our Support Center is available to
provide you with technical assistance or consulting
resources you may require. Professional services are
available on a contracted basis.
The Passfaces
Customer
Portal is available to our customers and provides a
variety of tools that help organizations with both
implementation and roll out strategies. These documents have
been designed so organizations can easily customize them to
meet individual needs. The End
User Help Manual can be customized as well, and used to
provide your end users immediate answers to questions they
may have. The online knowledge
base is a good resource for answers to common
integration questions.
Professional Services
Our
Professional
Services
offerings are designed to help you expedite the installation
and integration of Passfaces. Our consulting offerings
address the complete process including:
-
Installation
-
Administration
-
Configuration
-
Integration
-
Customizations
-
Production Considerations
Technical Support
Ongoing
support is provided through our
Technical Support
group.
Technical support is available
on a per-call basis or through one of three Technical
Support Programs offering a range of coverage hours and
response options.
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